Education. Consulting. Services.
I have been in the Customer Care industry for over 20 years.
I have been fortunate to work with many different clients in many various industries and many different countries.
These experiences have helped to shape my knowledge and understanding of this vital part of every company and organization.
This website allows me to share what I have learned and offer services such as training, consulting and outsourcing support.
If your organization needs to improve its contact center operation, then let's discuss how I may be able you.