Updated: Mar 1, 2020
Do these three things, all the time:
1. Show them that someone is interested in them, cares about them, and is looking out for them.
2. Tell them weekly, why their job matters, and to whom it matters.
3. Give them objectives and key results that will create success.
Every contact center suffers from shrinkage. Shrinkage is the amount of time an agent will lose during their scheduled shift. Time is lost due to a number of different factors. I have listed out the m
It's not unusual that incentive programs exist for contact centre agents. They are found in company-sponsored environments, and client sponsored environments and they are used for many different purpo
Whether you operate a contact centre in the United States, the Philippines, the UK, India, Canada, South Africa, Mexico, China or Australia, the critical measure of success for most centres remains AH
