Workforce Management Services

Our team of WFM professionals will do all of your Workforce Management tasks for you.

• We can create call, email or chats short term and long term forecasts for your contact center

• We can tell you how many staff you need to run your program or campaign

• We can tell you what your service levels are going to be.

• We can forecast the service levels you will provide to your customers.

• We create and manage all the schedules to meet your business and staffing needs.

• We will even produce daily and weekly reporting to keep you up to date on your contact center service.

• We use Excel so you don't have to learn any complex applications.  

We start by helping you fill out your customer information form. 

From here we will provide you with a quote for any of the following:

• One time forecast

• 3-month forecast 

• 6-month forecast

• 12-month forecast

• All forecast models can have staff schedules if requested 

Contact us for more information 

Clive@careforcsutomers

1.416.566.0911