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Workforce Management Services

Our team of WFM professionals will do all of your Workforce Management tasks for you.

 

  • We can create call, email or chats short term and long term forecasts for your contact center

  • We can tell you how many staff you need to run your program or campaign

  • We can tell you what your service levels are going to be.

  • We can forecast the service levels you will provide to your customers.

  • We create and manage all the schedules to meet your business and staffing needs.

  • We will even produce daily and weekly reporting to keep you up to date on your contact center service.

  • We use Excel so you don't have to learn any complex applications.  

We start by helping you fill out your customer information form. 

 

From here we will provide you with a quote for any of the following:

  • One time forecast

  • 3-month forecast 

  • 6-month forecast

  • 12-month forecast

  • All forecast models can have staff schedules if requested 

 

   

Contact us for more information 

 

Clive@careforcsutomers

1.416.566.0911