Workforce Management Services
Our team of WFM professionals will do all of your Workforce Management tasks for you.
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We can create call, email or chats short term and long term forecasts for your contact center
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We can tell you how many staff you need to run your program or campaign
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We can tell you what your service levels are going to be.
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We can forecast the service levels you will provide to your customers.
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We create and manage all the schedules to meet your business and staffing needs.
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We will even produce daily and weekly reporting to keep you up to date on your contact center service.
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We use Excel so you don't have to learn any complex applications.
We start by helping you fill out your customer information form.
From here we will provide you with a quote for any of the following:
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One time forecast
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3-month forecast
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6-month forecast
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12-month forecast
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All forecast models can have staff schedules if requested
Contact us for more information
Clive@careforcsutomers
1.416.566.0911
